A survey of 1,000 conversational-AI users in Korea found that 57.1 percent said they had talked to an AI service about personal worries or emotions. Data consulting company PMI conducted the survey from September 3 through 8 among users aged 20 to 59 and released the result on September 18, according to Kyunghyang Shinmun.
The figure describes the surveyed group, not the entire Korean population, and it does not by itself show how often people use AI for emotional conversations or whether they prefer it to human support. It does show that conversational AI is being used for more than factual questions and work tasks among many respondents. That broadening use case is relevant to product design, privacy expectations and the way people understand the role of AI in everyday life.