South Korean cryptocurrency exchange GOPAX suspended digital asset deposits and withdrawals on Nov. 6 after receiving an email threatening a cyberattack. The restrictions began at 2:55 p.m. as the exchange moved to protect customer holdings from a threat that had not resulted in any confirmed loss.
- Deposits and withdrawals suspended
- Nov. 6 at 2:55 p.m.
- Trading suspended
- Nov. 6 at 3:53 p.m.
- Confirmed asset loss
- None reported
GOPAX then halted cryptocurrency trading at 3:53 p.m. and canceled all open orders registered on the platform. The exchange said it had not identified a specific intrusion attempt, theft of assets or other actual damage at the time of the suspension.
Customer assets moved offline
The company began transferring customer assets from internet-connected hot wallets to cold wallets, which are kept offline. GOPAX said it planned to move all cryptocurrency entrusted by customers into cold storage, reducing its exposure while it assessed the threat and secured its systems.
Customers seeking to withdraw assets during the service interruption must submit a separate request through the GOPAX customer support center. Each request is subject to internal checks and approval before being processed manually in sequence, meaning withdrawals remain possible but no longer follow the platform's normal automated process.
The shutdown affects customers' ability to trade or move assets through the exchange until services resume. GOPAX had not announced a reopening time in the available reports, leaving users to monitor company notices for changes to trading, deposit and withdrawal access. The reported evidence supports describing the shutdown as a preventive response rather than a confirmed hacking incident.